Represent HLB in relationship building with the community’ Organizational (organizational responsibilities)
Support a conducive working environment among team members. Supervise clerical / other staff where applicable Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc Ĭarry out other duties as assigned periodically.
#Meeter greeter bank professional
Keep a clean, organized work area and maintain a professional appearance Īttend all trainings as applicable including e-learning/Workday Maintain confidentiality of customers and Bank’s information in a responsible manner
#Meeter greeter bank code
Observe and comply with the Bank’s Code of Conduct & Ethics Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier) Ĭomply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation Perform Relief CSOM/2nd Liner functions as and when applicable Read, understand and comply with Bank’s internal SOPs as applicable īe on stand-by during weekend for SST activities, as and when applicable Over-ride transactions as per Bank defined transaction limits Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration Īccept assignments as required to maintain adequate staffing levels throughout branch network Ĭarry out Branch RCSA through sample checking and effective rectification as applicable Īccept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner Step out of the branch to meet customers for service / sales discussions occasionally / as applicable Perform Meeter-Greeter/Navigator role on rotational basis / as applicable Īssist in calling up customers for service / sales interactions
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results Ĭarry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
Key Responsibilities and Accountabilities Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions. Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling.
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